Privacy Policy

The protection of your personal data is very important to us. Below we inform you about the collection, processing, and use of your data on our website.


1. Responsible body

Peter Knebel Building Services

Gronauer Straße 2

61194 Niddatal

datenschutz(at)peterknebel(dot)de


2. Collection and storage of personal data

We only collect personal data if you provide it to us voluntarily (e.g., by email or telephone). This data is used solely to process your request.


3. Sharing of data

Your data will not be passed on to third parties without your express consent, unless we are legally obliged to do so.


4. Your rights

You have the right at any time to request information about your stored personal data, its origin and recipient, as well as the purpose of storage. You also have the right to have this data corrected, blocked, or deleted.


5. Changes to this declaration

We reserve the right to amend this privacy policy as needed. The most current version is always available on our website.


6. Processing within the scope of the inquiry

Personal data is collected and processed only to the extent necessary for the request. Mandatory information (marked with *) is essential for using the service (Art. 6 (1) (b) GDPR). Voluntary information is provided on the basis of Art. 6 (1) (a) GDPR. Your data will be stored as long as necessary to fulfill legal or contractual obligations. After that, it will be deleted unless statutory retention periods apply.


7. Revocation of consent

You can revoke your consent at any time with future effect. Please send your revocation to the contact details listed above under "Responsible Body."


8. Further rights of data subjects

You have the following rights regarding your personal data:

  • Right to information
  • Right to rectification or erasure
  • Right to restriction of processing
  • Right to object to processing
  • Right to data portability


You also have the right to complain to a data protection supervisory authority about our processing of your personal data.


If you book an appointment using our contact form on the website, the data you enter (name, email address, telephone number, and desired appointment time) will be used exclusively to process your request and to arrange the appointment. This data is processed in accordance with Art. 6 (1) (b) GDPR (contract initiation) and, if necessary, based on your consent in accordance with Art. 6 (1) (a) GDPR. Your data will not be passed on to third parties without your express consent and will be deleted after processing, unless there are statutory retention periods.


9. Communication and appointment booking via Meiti

For the organization of appointments and communication with our customers we use the serviceMeiti, an offer fromMeiti GmbH, Leopoldstr. 31, 80802 Munich, Germany.

Meiti can process inquiries by phone, WhatsApp, or through our website. For appointment requests or other forms of communication, personal data such as name, telephone number, email address, and possibly other information (e.g., concern, appointment request) will be processed. We use this data exclusively for appointment scheduling, internal communication, and the provision of our services.

Data processing is carried out on the basis ofArt. 6 (1) (b) GDPR(Contract execution or pre-contractual measures). If we obtain prior express consent from the customer (e.g. for reminders or follow-up communication), the processing will also be carried out in accordance withArt. 6 (1) (a) GDPR.

Meiti stores and processes the data on our behalf and has aData processing agreement (Art. 28 GDPR)with us. All data will be stored in accordance with the GDPR data protection standards onEuropean serverssaved.

Data transmission is encrypted. Meiti is developed according to strict German data protection guidelines. Detailed information on data processing by Meiti can be found in their privacy policy athttps://meiti.ai/app-datenschutz.


10. SSL encryption

Our website uses SSL encryption for security reasons and to protect the transmission of confidential content, such as inquiries you send to us as the site operator. You can recognize an encrypted connection by the browser's address bar changing from "http://" to "https://" and by the lock symbol in your browser's address bar. When SSL encryption is activated, the data you transmit to us cannot be read by third parties.


11. Server log files

When you visit our website, the hosting provider automatically collects and stores information in so-called server log files. This information includes, for example:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server request
  • IP address

    • This data cannot be assigned to specific individuals. This data will not be merged with other data sources. This data is collected on the basis of Art. 6 (1) (f) GDPR. Our legitimate interest lies in the technically error-free presentation and optimization of our website.


    12. Cookies and Tracking

    Our website does not use cookies, analysis tools (such as Google Analytics) or other tracking technologies to evaluate user behavior.


    13. Communication via WhatsApp

    To communicate with our customers, we also offer contact via the WhatsApp messaging service. WhatsApp is a service provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

    When using WhatsApp, personal data (e.g., name, phone number, communication content) is transmitted and processed on WhatsApp's servers. Please note that WhatsApp also processes data on servers in third countries outside the European Union (particularly in the USA). This may pose risks to your data, particularly the possibility that authorities may gain access to this data.

    Data processing is based on your voluntary use of WhatsApp and is used exclusively to process your inquiries (Art. 6 (1) (a) and (b) GDPR). Your data will only be stored for as long as necessary to communicate with you or as required by law.

    Please note that we recommend using other communication channels for sensitive information. For more information, please see WhatsApp's privacy policy: https://www.whatsapp.com/legal/privacy-policy-eea.